June 2005

I just know that what I’m experiencing is karma. “What goes around comes around”, isn’t that what they say? Its because that time I almost made the DirecTV help desk person cry out loud during one of my rants about their service.

Today I had to endure the customer from hell. She was absolutely convinced that I had connected her to a party-line and that I was doing everything short of pissing on her telephone cable to make her telephoning experience less than pleasant. She knew what was wrong. She told me what I needed to do to fix it. She told me how to fix it. She just knew that because Verizon is in the process of getting sold (???) they had no interest in investing in the cabling (??) and no interest in repairing her phone service. (By the way, I do not work for Verizon, though I have dreamed of working for one of the Baby Bells one day). I resisted the urge to tell her the best way to fix her line problem was to stick a knitting needle in the electric wall socket closest to her phone jack and make an adjustment that way. And with all the hard earned money her company paid the company I worked for, being our biggest customer and all (she has one residential line, and by the way, her husband pulled the rest of the business months ago to the relief of everyone I work with), I should get my ass out there and get that line fixed. Pronto.

I stayed nice. I did my best to help. I used our motto, “Thanks For Calling.” I even got a tech out there by the end of the day.

After I hung up the phone, I yelled out loud what I thought about her. “That whore is a Bitch Bag!”, I declared to anyone that would listen. My co-workers understood. They’d dealt with the Bitch Bag before.

I’ve learned my lesson. I shall never be rude to anyone on the other end of the phone again, no matter how stupid, rude, ignorant or unfamiliar with the English language they may be. I shall treat each and every contemporary, regardless of the industry they’re in, with the respect they deserve. And when you’re feeling your blood pressure rise because the outsourced fool on the other end of your computer support call is acting like they have no idea what a computer is, just remember…

You could be the Bitch Bag in a blog entry some day.

Ladies and Gentlemen, welcome to the 21st century. You are witness to the complete and utter destruction of the American English language. The internet, with all its methods of high-tech communication, is slowly destroying our language. The slang “Have Fun” has become “1/2Fun”. “Are you having a good day?” has morphed into “How R U?”. There’s the cryptic “C U l8r.” Then we have one of the most notorious mispellings known to man, “loose”, as in “I want to loose a few pounds.”

Criminy!

It’s LOSE. L-O-S-E. “I want to lose a few pounds so I have loose pants.”

Good God!

I try to sound like the educated person I believe myself to be when I speak. I like to use big words. I somewhat mimic the cultured accent of Elizabeth Montgomery or Maurice Evans on Bewitched. Not quite British, definitely not Australian, perhaps more like Barbara Budd (from the CBC’s As It Happens) from Ontario, Canada. I throw in a few “eh’s” on the end of sentences. I try to neutralize my nasal, native Central New York accent. In this area, “merry”, “Mary” and “marry” all sound the same, like “Mary”. It helps to scrunch your nose a little when you say it. Even though I live on the eastern side of the state (decidely “soda” territory), I’m not afraid to employ the more whimsical “pop”.

I find speaking interesting and I find writing stimulating. I try to do both to the best of my abilities. I make an effort to convey my unique flair for language when I write online. While remaining conversational, I like to utilize complete sentences and spell out words in their entirety. I’m blessed with the ability to type very quickly and I use that gift to my advantage by making proper use of capital letters and employing a full set of punctuation. After all, CAPS LOCK is a privilege, not a right.

I don’t expect people to communicate via sonnet. I’m not having visions of bloggers writing in haiku or limerick while composing their entries. I even overlook spelling and occasional grammar errors. Lord knows I’ve had my share of them. Just make an effort. Utilize all the letters of our glorious alphabet and write out complete words.

And please remember this: “You want two desserts while dining in the desert.”