I just know that what I’m experiencing is karma. “What goes around comes around”, isn’t that what they say? Its because that time I almost made the DirecTV help desk person cry out loud during one of my rants about their service.
Today I had to endure the customer from hell. She was absolutely convinced that I had connected her to a party-line and that I was doing everything short of pissing on her telephone cable to make her telephoning experience less than pleasant. She knew what was wrong. She told me what I needed to do to fix it. She told me how to fix it. She just knew that because Verizon is in the process of getting sold (???) they had no interest in investing in the cabling (??) and no interest in repairing her phone service. (By the way, I do not work for Verizon, though I have dreamed of working for one of the Baby Bells one day). I resisted the urge to tell her the best way to fix her line problem was to stick a knitting needle in the electric wall socket closest to her phone jack and make an adjustment that way. And with all the hard earned money her company paid the company I worked for, being our biggest customer and all (she has one residential line, and by the way, her husband pulled the rest of the business months ago to the relief of everyone I work with), I should get my ass out there and get that line fixed. Pronto.
I stayed nice. I did my best to help. I used our motto, “Thanks For Calling.” I even got a tech out there by the end of the day.
After I hung up the phone, I yelled out loud what I thought about her. “That whore is a Bitch Bag!”, I declared to anyone that would listen. My co-workers understood. They’d dealt with the Bitch Bag before.
I’ve learned my lesson. I shall never be rude to anyone on the other end of the phone again, no matter how stupid, rude, ignorant or unfamiliar with the English language they may be. I shall treat each and every contemporary, regardless of the industry they’re in, with the respect they deserve. And when you’re feeling your blood pressure rise because the outsourced fool on the other end of your computer support call is acting like they have no idea what a computer is, just remember…
You could be the Bitch Bag in a blog entry some day.