Okay, this just made my day. As I may have mentioned once or twice through Foursquare and Twitter, I go to the Dunkin’ Donuts closest to work during my lunch hour on a daily basis. More order is predictable; I get a large, unsweetened iced-tea with lemon and if I’m feeling especially daring, I might add a cookie (but no more than once a week on the cookie).

I have been in conference calls all morning, so when I was able to escape for my lunch break I arrived at the DD and immediately had to use the wash room. When I came out of the wash room I went up to the counter like I always do. Already waiting for me was my large, unsweetened iced-tea with lemon. I didn’t have to ask for it. The cashier had a large, sly smile as she handed it to me before I ordered it.

Now, I know this is a really small thing but it’s that little extra effort in service that makes me smile and aids in my restoration of faith in the American populace in general. I added my weekly cookie to the order and gave the cashier an appropriate gratuity. She thanked me.

It’s the little things that count.



  1. When I worked at Carrol’s Drive In in Oswego, we had a guy who came in everynight and always ordered the same thing. We used to have it waiting for him as he waalked thru the door. Glad to see some folks know what service is all about.

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