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Service.

Okay, this just made my day. As I may have mentioned once or twice through Foursquare and Twitter, I go to the Dunkin’ Donuts closest to work during my lunch hour on a daily basis. More order is predictable; I get a large, unsweetened iced-tea with lemon and if I’m feeling especially daring, I might add a cookie (but no more than once a week on the cookie).

I have been in conference calls all morning, so when I was able to escape for my lunch break I arrived at the DD and immediately had to use the wash room. When I came out of the wash room I went up to the counter like I always do. Already waiting for me was my large, unsweetened iced-tea with lemon. I didn’t have to ask for it. The cashier had a large, sly smile as she handed it to me before I ordered it.

Now, I know this is a really small thing but it’s that little extra effort in service that makes me smile and aids in my restoration of faith in the American populace in general. I added my weekly cookie to the order and gave the cashier an appropriate gratuity. She thanked me.

It’s the little things that count.