J.P.

So I’m sitting on the front porch at the house at the moment. It’s shortly before 11 p.m. on a Saturday night. Earl is Indianapolis on business; he is entertaining customers by taking them to the Brickyard 500 tomorrow. He just sent me a message, he’s playing pool at the moment. I hope he is having a good time.

Once upon a time I would be just starting a DJ set at the local gay bar and doing my best to fill the dance floor with sweaty, shirtless men and women bumpin’ and grindin’ and/or dancin’ frenetically to the beats I pumped into their ears. The bar would be packed and the vibe would be intense. Tonight there is probably a smattering of people listening to an iPod. There’s a reason I don’t go out to that bar anymore.

As much as I resisted, on-call week has been an emotional turbulent week for me. I blame it on the lack of sleep. I had a busy day today but I’m in good spirits. The difference is that I was able to deal with all the crises in my home, rather than having to drag myself to my cubicle after only a few hours of sleep. I complain about it a lot. I guess someday I’ll stop.

To continue the home improvement projects that Earl and I started last night by fixing our leaky shower, I repaired the toilet in the upstairs guest bathroom. The job involved the complete disassembly of the toilet, but when all was said and done, everything was put back together and working beautifully. I am pleased with this. There’s only one more bathroom project to do and that’s fix the handle on the toilet in the master bathroom. I’ll have that accomplished tomorrow.

My other big tasks of the weekend are technically based; the first one I completed today as jpnearl.com now resides on a new server with a new hosting company. The site is running on an Xserve in the states now. My former hosting company was good but they didn’t provide the amount of space or bandwidth that this company provides and since I guess I’m a Mac boy for the most part I feel better for running the site on a Mac.

Tomorrow I’m going to be working on Cubster’s website for his clothing line, Unbearable Clothing. Once it’s ready for prime time I’ll put a link up.

So I’m sitting on the front porch listening to the rain and feeling the gentle breezes. I’m a little lonely tonight but nothing dramatic, but I look forward to being off-call come Monday morning. I have been avoiding listening to or watching the news or reading overly negative blogs over the past 48 hours or so. My friend at Spirit of St. Lewis talks about his loss of center and focus and I found myself in much the same boat. I have to turn it around.

Life is too good to immerse or lose yourself in negativity.

Today was a relatively quiet day at work. A couple of my colleagues had the day off, but those of us at the office today worked together well and collaborated. The spirit of teamwork I felt today was a good bit of rejuvenation.

The phones weren’t especially crazy today, in fact, I expected to be a little busier than we were. As everyone said goodbye at the end of the regular 8 to 5 shift, I wished them off with a “have a good weekend” and began finalising the few things that needed tending to as I was scheduled to work until 6. While I enjoy the folks in my department very much, I revel when I’m in the center alone between 5 and 6 during my on-call weeks. I like the peace and quiet and the opportunity to embrace my tendency of being a loner.

That’s when all hell broke loose.

Mother Nature must have been tricked with Chiffon because several storms passed through the area. The phones started ringing like crazy and because of the time of day, I was working solo. No worries, really, just work my way through it and do the best I can do.

That’s when Todd, a DSL customer, decided to read me the riot back because he couldn’t send an e-mail that had over 50 full-sized pictures attached to it. He was clocking in around 60 MB on the e-mail attachment, something that is a bit of a no-no in the tech world. He didn’t like my answers to his questions, he couldn’t really understand what I was trying to explain to him and he was just not a happy camper. As other phones were ringing, I politely asked if he could hold for just a moment; he said he didn’t need my help anyway, proceeded to tell me why the company I work for is deficient and then slammed the phone down.

Have a nice day.

I shrugged it off; life in a Network Operations Center sometimes goes that way and that’s just the way it is. I learned not too long ago not to let it bother me, I did the best I could do and that was that.

Before I knew it, it was six o’clock. I finished up the loose ends, powered down the laptop and packed up to head home.

The phone rang.

I wondered if I should let it go to the service and let them page me in 20 minutes or should I just deal with the issue right then and there.

I answered the phone.

Her name was Judy and she had a new computer. She couldn’t get her Outlook Express to work.

Sigh. I hate the Outlook Express calls. You see, like the parody of tech support people from SNL, I find dealing with Outlook Express to be a little degrading. It’s not a good e-mail program, it was never a good e-mail program and unfortunately much of the world is still using it.

Judy explained her problem to me and was very vague in the error messages. Worse yet, she was using Outlook Express’ evil cousin, “Windows Mail”, the default program in Windows Vista.

Double ugh.

I walked Judy through the steps of troubleshooting when it turned out her problem was a simple typo in her configuration; we fixed it and presto she was up and running.

Judy thanked me over and over again for my assistance, called me by my name without mangling the letters and then told me to “Have a nice weekend! You’ve been very helpful.”

“You have a nice weekend too, Judy. Thanks for calling.”

The ying and yang of the callers. I needed the kind voice of Judy to end my work day.

Today has been one of those days that I attribute to a “learning experience”. I might go so far as to say a “challenging learning experience.”

Work was a little rocky. I was very verbal about a few of the interactions at work which ended up in a private meeting with my supervisor, which when all is said and done, I really needed to have. I went in angry as a hornet, I came out feeling much better.

A very dear friend is hurting today and I have been trying to be there for him; his pain is our pain here at The Manor. Sometimes it’s hard to hug a loved one over IM.

On call has been moderately busy this evening. I decided to take matter into my own hands and instead of speculating as to whether a customer’s location lost power (resulting in loss of phone and internet service), I just drove my ass down there to discover that my hunch was correct, the power was out. It made my on-call existence that much easier and I think the customer appreciated it.

I haven’t been on-call in eight weeks. I’m only on-call until Monday 8 a.m. and then I am off-call for another four weeks. I should probably stop being cranky about and just get on with it. Everyone involved would probably be happier.

I was reading a blog entry on the first moon walk. The author included this line:

Some people say that September 11, 2001 was the moment America best defined itself. I respectfully disagree. On the evening of July 20, 1969 we defined ourselves not by our fear of what could happen, but our dreams of what would happen, if we only dared to dream.

That is one of the best things I have read in a very long time.