I probably complain about my recent Apple experiences too much. I have a higher expectation of an excellent retail experience when it comes to dealing with Apple; this is the primary reason we pay the premium for Apple products for our technology needs.
I ordered a HomePod mini last weekend. Apple sent it out right on time with a promise of a delivery date of yesterday. Unfortunately, in this part of the country they use this shipping service called â€œDeliver-Itâ€ which is really wonky. The tracking website looks like it was created using Microsoft FrontPage in 1999. The website is never updated with tracking information like FedEx or UPS; the listing usually shows â€œLabel Createdâ€ until the order is delivered, if itâ€™s ever delivered.
For the holidays I ordered new AirPods for my husband. They never arrived via Deliver-It. I ended up contacting Apple and explaining the situation to them and they ended up shipping another set of AirPods via UPS Overnight. I donâ€™t know what happened to the original shipment as Deliver-It never updated their page.
So the HomePod mini didnâ€™t arrive as scheduled yesterday. There was no update to the website (I expected this) and no one at Deliver-It answered the phone. I contacted Apple this morning and they sent out another HomePod mini via UPS Express. Itâ€™s expected on Friday. I mentioned Deliver-It being a constant failure and they agreed. â€œWe get a lot of complaints about this serviceâ€. I wonder why theyâ€™re still using it.
The Apple ordering system is weird. They added another HomePod mini to the existing order for $0.00. I then received an email telling me my order was on hold because they couldnâ€™t authorize my payment of $0.00 against my credit card. I called again and was told to ignore the email and the HomePod mini would arrive as promised.
Letâ€™s see what happens.