Service. 

I stumbled across this video while randomly navigating around YouTube. I have always been fascinated with the checkout process at a grocery or department store, though since Y2K I have found today’s experience to be boring and populated with semi surly people. 

I can’t help notice in this video that despite the fact the cashier and packer are doing all the work, they are still smiling and they seem to be enjoying their job. I know it’s a sign of getting old, but i can’t imagine anyone working in a grocery store today being as pleasant as they folks in this video are; we are lucky to get through an order today without an eye roll if the computer can’t identify the UPC code. 

http://youtu.be/Fsh-2WQbnPc

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