April 11, 2012

The Smiling Response.

So in an email exchange with Earl today I mentioned that the world feels like a better place when you smile and deliberately seek out a positive attitude. This has been my approach to the chaos littering my day today and so far it has been working brilliantly. Let’s hope this trend continues.

At work we have basically replaced all the tools that the technicians need to do their job. New phones, new monitoring systems, new ticketing system, all of it is new. It’s as if you picked up a 30 year veteran that ran the same cash register system at Ames for all those years and plopped behind a completely different cash register at Sears and told them to do their job. People are feeling disoriented and this makes them a little cranky.

Smile and the world smiles with you. Take it with a grain of salt. Frustration leads to folks saying things in the heat of the moment. Once you remember that, you can continue with your day and find a way to solve the problem at hand. This approach has been working for me.

I just keep smiling.