Monday, April 30
Them: “Hello, this is Davidson’s Chevrolet in Rome (author’s note- caller ID says they’re calling from Watertown, over 80 miles away) and we’d like to let you know that the part you ordered has arrived. Could you please call and schedule a time to bring your car in?”
Me (ignoring the fact that she wants me to hang up and call back to schedule an appointment): “Uh, the car is already there. You looked at the problem, determined that you needed to order a part and so you did. Can you just go ahead and install it?”
Them: “I’ll call parts.”
Me: “Shouldn’t you call service?”
Them: “Yes. Thank you. Good-bye.”
Wednesday, May 2
Earl: “Hello, I’m calling to check the status of my car. The part has been in since Monday. Has it been installed?”
Them: “We are waiting for you to bring the car in.”
Earl: “You’ve had the car for the past week.”
Them: “We don’t know where it is.”
Thursday, April 26
Earl at the bank: “I’d like to apply for a home improvement loan.” (patio and landscaping)
HSBC: “No problem.”
They complete the application, Earl signs his life away.
HSBC: “We’ll have an answer for you on Friday, Monday at the latest. I’ll call your cell phone when I have an answer.”
Wednesday, May 2
Earl (after searching 45 minutes for the local branch phone number, since HSBC only wants you to call Singapore, Pakistan or India, depending on who’s cheapest today): “I’m calling for the status of my loan application. It’s been almost a week and I was told that I would have an answer by Monday at the latest.”
HSBC: “We don’t have any record of a loan application.”
This, gentle readers, is one of the many reasons that Old Glory is going right down the tubes. Lousy customer service has become commonplace and fully accepted in our society and no one gives a care.
This is just plain wrong.