Ponderings and Musings

So last night when I was at the Apple store at the future Destiny USA, a younger woman walked up to Bryan, the Apple person that was helping me get my new iPad set up (we were basically waiting for my backup to download from iCloud, it was moving along at a wonderful pace). She was dressed in a way that suggested ‘hipster’ but not really quite there. Perhaps it was more her glasses than anything that looked hipster. She had an air of money about her. I didn’t find her unpleasant.

“Excuse me,” she said to Bryan, “may I speak with the manager, please?”

Bryan was very courteous with his reply, “Is there something I can help you with?” I don’t know if Bryan was the store manager or if the folks at the Apple store try to field these things before calling a manager, but he was quite nice about it.

“My friends and I have been standing over there for 20 minutes and no one has helped us and I’d like to let the manager know how rude the staff is here.”

Now this kind of bothered me, because I have been to many Apple stores over the years and while I have had some employees be less enthusiastic about Apple products than I am (because, I am a nut after all), I would never categorize any Apple employee that I have ever encountered as ‘rude’. Bothered or distracted? Maybe, and that’s usually because they’re handling a line of people out the door, but not once have they been ‘rude’. Not even ‘miffed’.

“I’m sorry about your experience,” Bryan replied, “did you press a specialist button on one of the iPad kiosks to indicate that you needed help?”

“What are you talking about? The folks on the floor have helped the people all around us but never talked to us.”

I would have been one of those people. I noticed this barely hipster girl (I like the male hipsters better, but that could be due to the mustache and gay thing I have going on) sitting in front of a cinema display playing on Facebook with a couple of her friends when I was looking at the iPads. Now granted, I didn’t press a specialist button until I was shown to do so but I did make a conscious effort to make eye contact with an Apple Specialist to show that I needed some assistance. I don’t know if the woman with the complaint had done the same thing because I didn’t notice.

Again Bryan apologized for her experience at the store and said, “if you’d like, I can get a specialist for you right now.” Seemed reasonable enough to me.

“Never mind, I called Best Buy and they have what I’m looking for on hold for me now, so I’m going to go there, but I just wanted to let the manager know how rude the sales staff is here.”

This kind of bothered me for the aforementioned reasons based on my experience but the thing that really bothered me is that she was really just trying to convey an air of bitchiness. She never mentioned the product that she had on hold nor did she ever say what she was trying to get an Apple Specialist to help her with. She just needed help.

“I’m sorry that you didn’t find what you were looking for and I will relay your experience to the manager. Again, I apologize that you weren’t helped in a timely fashion.” I admired Bryan’s calm approach.

“Well never mind,” and with that she bolted out of the store. A casual observation from me noted that she headed down the mall hallway in the direction opposite of Best Buy.

Bryan and I resumed the setup of my iPad. We then had a casual conversation beginning with me asking, “So, how is it to work in the mall?” He told me that he loved working for Apple but the mall … he could take it or leave it.

I get that. Bryan and I finished up my business (and I walked out with a beautiful new iPad) and I thanked him for his help and went on my way.

I mention this little scenario because it reinforces a couple of things I’ve observed over the years: 1. Folks are in way too much of a rush these days and don’t give customer service folks the respect they deserve. 2. While many customer experiences are absolutely hideous these days, there are establishments out there that focus on a premium retail experience for the customer, and while it may cost a little more than the bargain basement crap experience you can get from a big box, it is available to those who still prefer quality over quantity. 3. Most people are just rude and some folks just look for a reason to be rude.

I learned a little bit of a lesson with that scenario last night that has put me in a better mood this weekend, a little patience goes a long way and I need to remember that.

So a few months ago I met up with our friends Shirley and Christine (whom I used to work with) at a local eatery, Baggs Square Café. They were offering a weekend brunch buffet that I found a little unique for this region. Instead of going up to the a buffet area to fill your plate up with food, you paid one price and you could eat as many items as you wanted off the menu, in whatever quantity you were in the mood for. So, for $19.95 you could order eight servings of prime rib if you wanted, which of course would be preceded by 14 servings of shrimp cocktail, a dozen bagels and to bring your meal to a satisfying finalé, a cupcake.

Of course I’m being extreme here, but they had it setup so that servers were constantly coming to your table to check on your happiness and to see if you wanted more food. It was kind of a nifty way to eat and it made for a great way to enjoy the company of your friends; you didn’t feel rushed and if you were in the mood for more, you could always order it.

Today I met up with our friend Mike (more on that in a future blog post this weekend) and I took him to the café for this fantastic brunch experience.

Except the experience was no more. Baggs Square Café was back to their standard, workday breakfast and lunch menu. You ordered at the counter and then they brought it to the table you selected. It’s not a very busy place so they didn’t bother with the likes of numbers on a tall stand or anything like that.

The food was delicious as always but when I asked why they had discontinued the brunch buffet they didn’t really fully answer the question. The counter attendant simply told me that this was the first week that it they were back to the original way of doing things but if I wanted to come back next week they were having a one-day offering of the brunch for Easter.

It’s a shame that this didn’t really catch on because I enjoyed the different eating experience on a Saturday morning. Perhaps we should have visited them more often.

I’m not a fan of being labeled. I don’t like being perceived to act in an expected manner. I believe that labels restrict us and establish a possibly unwarranted expectation for our behavior. One of the reasons that I dropped out of the semi-finals for becoming a Big Brother contestant was because they were clearly trying to herd me into being the “gay one”. Since this was relatively early in the Big Brother history, a man by the name of Bunky had established the gay baseline for behavior on Big Brother (he cried a lot) and that didn’t really appeal to me. I don’t want people to think I’m going to be an emotional wreck just because I’m gay. I’d rather people find out why I’m an emotional wreck without figuring any labels into the equation; that’s when they’ll find that I’m more eccentric than an emotional wreck.

Over the past month or so I have stopped eating meat for the most part. I have had a meatball or a piece of pepperoni here and there but other than that, I have enjoyed a pretty much meat-free diet. I have also stopped drinking milk, instead opting for rice milk with my morning cereal. I have done this before but back then I always called myself a vegetarian. Now I didn’t go running into a steakhouse screaming “murder!” with a look of indignation on my face back when I was labeling myself a vegetarian. I wasn’t militant but when offered a piece of meat I would say, “No thank you, I’m a vegetarian.” I labeled myself. And that made me kind of militant about it not eating meat, even though I didn’t think I was being overly militant. So now, when offered a meat dish of some sort, I simply say, “No thank you.” And that’s that. If pressed for a reason, I would simply say, “it looks delicious, but I’m just not in the mood for (insert offered dish here) today. Thank you, though.” I don’t want to be known as a vegetarian. I don’t feel the need to proclaim being a vegetarian and I don’t want the label applied to my permanent file. It’s bad enough that my penicillin allergy is on that permanent file because that shows the world that I have a weakness and I don’t like that sort of thing.

Now, there’s nothing wrong with calling yourself a vegetarian and if that blows your skirt up in a pleasant way then I am all for blowing your skirt up, but it’s just not my thing. It’s kind of like “gay marriage”. I like it better when it’s called “marriage”. I have been accused of being homophobic about myself because I don’t go running through the mall screaming “I’m gay!” (the neon light of my personality does that for me anyways) but I believe we should respect one another enough to the point of respecting the labels (or lack thereof) that we choose to identify with. Do I identify as a “gay”? Of course I do, but I don’t want to be singled down to being “the gay one”. If you want to get on a really bad side of me, mention my sexual orientation when introducing me to someone. At least one person in attendance is going to be mightily embarrassed and I’ll bet dollars to doughnuts that it’s not going to be me. It’s not that I’m not proud, it’s just that I have bigger things to be proud about.

– Proudly posted using BlogPress from my first generation iPad

So today I am off from work because I worked over the weekend, per my once-a-quarter responsibilities of on-call at work. I have to admit that I prefer this way to enjoy a Monday instead of getting back into the weekly work routine, but I don’t know that I enjoy working over the weekend to achieve this type of Monday. Nevertheless, I will enjoy it for what it is. The next time I’m on the on-call is in mid June. I can’t complain about that!

I am currently in the northern New York village of Lowville, sitting in a Wal-mart parking lot eating a Subway sandwich. I’m taking a break from my little project of the day. I am attempting to drive what used to be NY Route 12 before it was upgraded to a more prominent road in the mid 20th century (I think some time in the early 1960s, but I’m not certain on that). There are a couple of reasons that I am doing this but the primary force behind this is that I’m just a geek, especially when it comes to roads. I’ll be writing a separate blog entry about my findings of the original Route 12 once I get my facts straight and am able to look at some satellite imagery to confirm my findings today. So far I have driven through a couple of villages (Port Leyden, Lyons Falls) that I had never been to before, even though they’re less than an hour away from our home. They’re small and what I would call “industrial quaint”.

I have always enjoyed two others villages along Route 12, the Village of Boonville in Oneida County and the Village of Lowville in Lewis County. Boonville is home of the Oneida County Fair each year and still has a quaint business area that appears to still be doing well. I have family that lives near Lowville, which is a cool little village supported by the agricultural goings-on around it. I enjoy the rural charm of this area; there’s no freeway exit leading to the village because there’s no freeway within 30 miles of this place. Lowville is home to the largest wind farm in New York State, Maple Ridge Wind Farm. That’s the wind farm that my favorite road to drive in the summer, NY Route 177, passes through. Lowville is also home to one of a half dozen men I call mustache heroes, a well liked veterinarian named Dr. Peter Ostrum. I saw his picture on television once and his mustache made an impression on me. Google his name to find out why he’s the “most famous man in Lowville”.

Tomorrow my schedule is back on track and your Tuesday is my Tuesday. In the meantime, I’ll enjoy my Sunday, which is your Monday, with a nice Sunday drive.

I’m sitting on the back patio at home enjoying the abnormally warm and sunny weather today. It’s been like this since our return from Florida. It feels like we brought the good weather along for a ride when we made that trek home last weekend but I know that they enjoyed the nice weather up here while we were gone too.

I’m home today because this is my weekend to work. This change in schedule happens every 13 weeks. Once you get beyond the fact that you have to work for the weekend the gig isn’t that bad. I have been in worse situations.

When I usually get a day off during the week I take the opportunity to go on some sort of road trip. I have a couple of favorite destinations in the Empire State that I like to visit on these day long trips; the Southern Tier and the North Country are both favorite areas of the state for me, but today I decided to stay at home since we had driven so much during vacation. Plus, my commute clocks in at 1 1/4 hours in each direction, so sometimes it’s good to skip putting extra wear and tear on my Jeep and on my body. To celebrate staying home, I babied the Jeep with an oil change and tire rotation (we both purred when the work was completed) and I have been doing geek things here on the back patio.

A little black and white bird keeps flying to the shruberry closest to the table and gives me a glance. I think he or she is trying to decide whether I’m harmless or not before hopping up to the adjacent bird feeder. Scott filled the bird feeder just before leaving for his latest tour of flying and they have already made a good dent in it. It’ll be ready for filling again when he gets back next week.

Earl has been out of town on business since yesterday morning but I received a SigAlert that he will be coming home tonight. That always makes my day better.

As I sit here and enjoy the backyard, I am noticing that the trees are starting to show signs of spring. The maples are starting to show the beginnings of the Leaves of 2012 and the evergreen trees are showing new growth. I think everything may be a week or two ahead of schedule, but I don’t think it’s something to complain about. I can’t remember having such a beautiful March in recent memory. Whatever is causing it (the natural cycle of things, HAARP, Global Climate Change, whatever), it sure is making this part of the country a little more enjoyable. Let’s hope we don’t boil away this summer though.

With my on-call I am working Friday-Sunday and then I have Monday off, where I then resume a normal work week next Tuesday. I’m thinking I might stay local again next Monday and, if the weather is still cooperative, plant a couple of trees in the side yard. Earl and I have talked about planting two trees in memory of our fathers; this might be a good opportunity.

It’s amazing how much one can enjoy life when they find enjoyment in their surroundings. I should remember to do this more often instead of running around trying to find it.

I seemed to have developed some sort of sniffly bug over the past 48 hours or so. The sniffles started on Sunday night when I went to bed. I got little sleep that night and had the sniffles and sneezes in full effect all day on Monday. This made returning to work after a week and a day vacation that much more pleasant. This morning I woke up congested but feeling better. As I write this during my lunch hour, I am feeling a marked improvement in my condition, though the congestion is still lingering around.

On a conference call today, it was mentioned that one of the intended participants couldn’t join us because, like me, they were on vacation last week and then had contracted some sort of bug and was at home sick this week.

That kind of sucks.

During the conversation a couple of people mentioned that these sorts of colds happen when one lets go of the stress that’s been building for a while. Your body has some sort of reaction to not being so tense all the time and all the bad stuff leaves by way of a grand sort of cold. I kind of think that’s what happened to me during our vacation. My work is relatively stressful, mainly of my own design due to the goals I set for myself along my career, and when I had the chance to relax last week at the House of the Mouse I took advantage of it. Subsequently, my body is purging all the bad stuff that’s built up and that’s why I appear to be getting over a 48 hour bug of some sort. This is just speculation, but I have a hunch that this is what’s going on.

And none of it’s a bad thing. It’s annoying to have the sniffles, but it’s not entirely bad.

My spirits are still good and I’m still feeling relatively relaxed so in the long run it’s all good. Less stress is always good.