One of the cool things about being active in the various social media platforms is that one is usually able to go back and see what they’ve done over the years. I often use this blog as a memory repository of sorts; just yesterday I asked Earl if he remembered an event that we had enjoyed together back in 2008. When I mentioned this his face lit up with the recollection of the memory, as if he hadn’t thought about that happy occasion since. It was a moment of joy.
One of the social media platforms that I have been very involved with since nearly it’s beginning is Foursquare. If you’re unfamiliar with the app/network, up until recently Foursquare allowed you to check in at a location, for example, “I’m at Dunkin’ Donuts at 123 Main Street in Anytown, USA”. You would see whom from Foursquare was also currently at the location and you could read tips and such from other users that had checked in at the same location. I was big on leaving tips and suggestions for others. If you were a frequent visitor of a location, you became “Mayor”. Some establishments would give you a little goody or discount for being the mayor. It was a loyal customer perk.
Foursquare recently announced that they were going to take the country into a new, exciting direction and focus more on location discovery. Check ins would still be part of the experience, but the whole check in process would be moved to a new app called “Swarm”. Swarm allowed you to check in and it would allow you the opportunity to see whom was at the same location, but only if that person was on your friends list. There’s no longer an opportunity to meet strangers or vie for the title of mayor with a person you don’t know. The whole mayor thing was put on hold, instead you earn stickers.
When you check into a location on Swarm and you decide to leave a tip, you get moved over to the “new and improved” Foursquare, which gives you the details of the location and the opportunity to leave a suggestion. The experience of having to move between two applications, especially when everything used to be a cohesive experience, leaves a lot to be desired. It’s clunky, it’s slow and more importantly, two apps take twice as much room on your iPhone and they seem to drain your battery faster. (Location monitoring is now done by two applications instead of one).
Users have been complaining about it like crazy on Facebook and Twitter, but Foursquare has been nearly silent on the issue. The CEO, Dennis Crowley, simply tweeted that “change is hard”, which pretty much meant that users are SOL. The user experience and input, which has been an integral part of the crowd sourcing and data mining that powers Foursquare in the first place, has been pushed aside because the company “knows better”. The fact that both applications are now averaging a satisfaction rating of 1 out of 5 stars on both the iOS App Store and Google Play apparently means little to Foursquare, they know best.
Now, it’s stuff like this that makes me absolutely insane. As a fairly rational human being, this stuff shouldn’t bother me at all; I simply delete both apps and wipe my hands clean of this social network. That has been my intent and that’s what I did. The issue is, I used to get a kick out of seeing when the last time I had been to, say, Culver’s in Michigan City, Indiana. It would spark a conversation with Earl about the last time we had been there. I liked trying to spot the mayor at Pat’s Steaks in Philly. I didn’t have the nerve to say anything to him, but seeing him there was kind of cool.
I know I’m not alone in this assessment of the “new” Foursquare. There’s been plenty of complaints on Twitter and the like. The one thing that I wonder about is why Foursquare decided to shun the input of their users and go forward with some nebulous vision that few seem to have a handle on.
Granted, there are plenty of bigger issues in the world today, but it’s kind of weird to see a company commit what appears to be commercial suicide. I had higher hopes for the 21st century.