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Service With A Smile.

With all that’s going on in my life these days, I think I’m getting a little cranky. Here’s two little gems of e-mails I’ve sent this evening.

This one is to ReplayTV, which has two customer support lines that tell you to call the other number.


How do I cancel my account? There are no choices on any of your multitude of phone numbers and quite frankly I don’t have time to mess around with your support and billing lines with the restrictive hours. I’ve sold my ReplayTV, I don’t have it any more but I, for the life of me, can not figure out how to cancel my account.

Please do so immediately and don’t tell me I have to speak with someone personally because that’s not going to happen.

This one is to Rhapsody Music Service, which Best Buy apparently felt I needed, because as a devoted iTunes user, I know I’ve never signed up for this service.


How the hell do I cancel my subscription to this account? I tried to do it through the web interface but I got stuck in an infinite loop that I couldn’t get out of. I tried calling customer support but apparently it’s only available on Tuesday between 3 a.m. and 4 a.m. when the moon is full.

Please cancel my account effective immediately. I don’t know where it came from, I didn’t sign up for it and besides I love iTunes.

thank you and have a wonderful day.

These two fine examples of professional correspondence were zipped off after sitting on hold with DirecTV for 26 minutes, only to be told that the customer service center is now closed.

I need sleep.