1 Comment

Friendly.

Earl and I went shopping on Lincoln Square this afternoon. I stopped in to Q-Brothers to use a gift certificate and when I came out Earl showed me his phone. He had dropped it and the screen shattered.

This is the second screen in this phone. It has been showing signs of displeasure since it was dropped in some water a few weeks ago.

“I’m buying your birthday present early.”

Off we went to the Apple Store, where we bought Earl a brand new iPhone 8. He felt that the iPhone X was too much phone for him but the iPhone 8 felt familiar to his iPhone 6s, just faster. We also purchased a wireless charging mat for his nightstand.

Matt and Alex helped with the purchase; Matt coordinated the transaction and Alex sat with Earl and me at the “setup desk” as we went through the motions of wiping out Earl’s old phone and setting up the new one. I had a great conversation with both guys about where Apple is headed, and I had the opportunity to watch a Today at Apple session is progress.

As much as I complain about the quality of Apple’s offerings as of late, the fact of the matter is, I still believe they are giving us the best technological experience available to consumers today, especially when you look at connecting humans with technology. While any company can provide a product to use, Apple provides an experience.

Today’s adventure at the Apple store was absolutely top-notch and I have no complaints with how things went. It was fun to watch others setup their devices at the setup desk; it helped me understand how folks out in the wild manage passwords and accounts and all of that stuff. It also helped me understand how much patience you have to have to work in an Apple store.

Think Different. It’s something I do every day.